Terms and Conditions

Last updated: 26 Sep 2025

This site (the Site) is operated by Rehab Guru Limited (“Rehab Guru”). Rehab Guru are registered in England and Wales under company number 06725431. Rehab Guru's registered office is at Suite 2c, Brosnan House, 175 Darkes Lane, Potters Bar, EN6 1BW. Rehab Guru's VAT number is GB330727030. To contact Rehab Guru, please email info@rehabguru.com.

This page (together with the documents referred to on it) sets out the terms and conditions (the “Terms”, ​“Terms and Conditions”) on which Rehab Guru supply services through the https://​www​.rehabgu​ru​.com, https://​app​.rehabgu​ru​.com, https://bookings.rehabguru.com, https://client.rehabguru.com websites or Rehab Guru's iOS and Android apps/​services to exercise and medical professionals ("Exercise Professionals") for their business purposes  (the ​“Service”). Rehab Guru's Services allow you in your professional capacity as an Exercise Professional ("you") to provide (as applicable) exercise prescriptions and associated information to an individual or group of patients (the "Agreed Purpose"). You must read these Terms carefully before signing up to our Services, as once you subscribe you will be bound by them.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

Rehab Guru reserve the right to make changes to these Terms from time to time by making changes on this page. You should print a copy of the Terms for your records.

You may only access the Services if you are an Exercise Professional and intend to use them as part of your business or practice. If you are an individual who has been referred to Rehab Guru through an Exercise Professional then you may access some aspects of our Services subject to your compliance with the following end user licence terms www.rehabguru.com/end-user-licence-terms.

If you have any questions about these Terms, please contact us:

1. Interpretation

1.1 The following definitions apply to these Terms:

"Account" shall have the meaning given in clause 2.1.1;

"Agreed Purpose" means to provide exercise prescriptions and associated information to an individual or group of patients;

"Billing Cycle" shall have the meaning given in clause 3.2;

"Client" means your client who is authorised to use the Services and the Documentation as part of your service offering pursuant to the End User Licence Agreement;

"Content" means all data inputted by you, your Client's or Rehab Guru on your behalf for the purpose of using the Services or facilitating your use of the Services, excluding Personal Data;

"Data Protection Legislation" means all applicable data protection legislation all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 (SI 2003 No. 2426) as amended; and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of Personal Data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the Information Commissioner or other relevant data protection or supervisory authority and applicable to a party);

"Documentation" means the document made available to the you by Rehab Guru online via <https://support.rehabguru.com/> or such other web address as updated by Rehab Guru from time to time which sets out a description of the Services and the user instructions for the Services;

"Dormant Account" shall have the meaning given in clause 8.1;

"End User Licence Agreement" the end user licence agreement for Clients as updated from Rehab Guru from time to time;

"Fee Change" shall have the meaning given in clause 4.1;

"Free Trial" shall have the meaning given in clause 5.1;

"Grace Period" shall have the meaning given in clause 8.3;

"Intellectual Property Rights" means any and all patents, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

"Material Update" shall have the meaning given to it in clause 15.3;

"Party/Parties" shall mean Rehab Guru and you;

"Permitted Content" shall mean the areas of the Services that you are permitted to share with Clients via the native functionality within Rehab Guru (as amended and updated by Rehab Guru from time to time) including exercise programmes, forms (questionnaires), emails, messages and other digital correspondence such as PDF attachments and patient information leaflets;

"Personal Data" has the meaning given in the Data Protection Legislation;

"Rehab Guru Materials" means the hardware, IT systems, Software and infrastructure, content (including, but not limited to, the text, images, videos and/or audio), and any other materials, that form part of the Services as updated by Rehab Guru from time to time;

"Software" means the online software applications, Rehab Guru Materials and Documentation provided by Rehab Guru as part of the Services;

"Subscription" means the subscription you have purchased from Rehab Guru which entitles you to use the Services, Rehab Guru Materials and Documentation;

"Subscription Fee" means the subscription fee payable by you for the use of your Subscription;

"Subscription Term" means the subscription period you signed up for as specified in your Account ; and

"Third Party Services" shall have the meaning given to it in clause 14.1.

1.2 Clause, schedule and paragraph headings do not affect the interpretation of these Terms.

1.3 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

2. User Subscriptions and Acceptable Use

2.1 Before you can use Rehab Guru's Services you must:

2.1.1 register with Rehab Guru and create an account ("Account"); and

2.1.2 purchase a Free Trial or Subscription.  

2.2 Subject to these Terms, Rehab Guru grants you a non-exclusive, non-transferable right, without the right to grant sublicences, to use the Services, Rehab Guru Materials and the Documentation during the Subscription Term solely for the Agreed Purpose.

2.3 You undertake that:

2.3.1 you shall ensure that your Account is accurate, complete and current at all times;

2.3.2 you will not use as a username the name of another person or entity that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entitle other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene;

2.3.3 Rehab Guru shall not be held liable for any loss or damage arising out of any misrepresentation you make under clause 2.3.2;

2.3.4 you are responsible for the safeguarding of your password used to access the Services and for any activities or actions under your password, whether this is through Rehab Guru's Service or a third-party service;

2.3.5 in the event a suspected and confirmed unauthorised access (breach) is identified you shall notify Rehab Guru’s Data Protection Officer by email as soon as possible using the following email address: dpo@rehabguru.com;

2.3.6 you shall not disclose your password to any third party;

2.3.7 you will use best endeavours to prevent any unauthorised access to, or use of, the Services, Rehab Guru Materials, and/or the Documentation, in the event of any such unauthorised access or use, you shall promptly notify Rehab Guru; and

2.3.8 you shall require your Clients to sign up to and be bound by the End User Licence Agreement before they access the Services for the purposes of viewing Permitted Content. You must not grant access to the Services or the Permitted Content unless you have confirmation that the Client has accepted the terms of the End User Licence Agreement .

2.4 You shall not access, store, distribute or transmit any viruses, or any material during the course of your use of the Services, or any part thereof, that:

2.4.1 is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;

2.4.2 facilitates illegal activity;

2.4.3 depicts sexually explicit images;

2.4.4 promotes unlawful violence;

2.4.5 is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or

2.4.6 is otherwise illegal or causes damage or injury to any person or property;

and Rehab Guru reserve the right, without liability or prejudice to its other rights to you, to disable your access to any material that breaches the provisions of this clause.

2.5 You shall not:

2.5.1 except as may be allowed by any applicable law which is incapable of exclusion by agreement and except to the extent expressly permitted under these Terms:

(a) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software, Rehab Guru Materials, and/or Documentation (as applicable) in any form or media or by any means; or

(b) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software or Rehab Guru Materials; or

2.5.2 access all or any part of the Services, Rehab Guru Materials and Documentation in order to build a product or service which: (i) competes with the Services, Rehab Guru Materials and/or the Documentation; and/or (ii) renders the entry into any terms with us unnecessary by a potential customer or third party; or

2.5.3 license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services, Rehab Guru Materials and/or Documentation available to any third party except to a Client as permitted under these Terms; or

2.5.4 attempt to obtain, or assist third parties in obtaining, access to the Services, Rehab Guru Materials and/or Documentation, other than as provided under this clause 2; or

2.5.5 introduce or permit the introduction of, any virus or vulnerability into Rehab Guru's network and information systems; or

2.5.6 use the Services, Rehab Guru Materials and the Documentation other than for the Agreed Purpose.

2.6 You shall use all best endeavours to ensure that your Client complies with clause 2.5. In the event of any breach of clause 2.5 by your Client, you shall promptly notify Rehab Guru. Rehab Guru reserves the right to block or disable a Client's access to Rehab Guru's Services, Materials and/or Documentation for any breach of clause 2.5.

2.7 Failure to comply with this clause 2 constitutes a breach of the Terms which may result in immediate termination of your Account and your use of our Services.

3. Subscription Fees

3.1 Some parts of the Service are billed on a Subscription basis.

3.2 Where applicable, you shall pay Rehab Guru the Subscription Fees in advance on a recurring and periodic basis (the "Billing Cycle"). The Billing Cycle shall be set on either a monthly or annual basis depending on the subscription plan you select.

3.3 At the end of each Billing Cycle, your Subscription shall automatically renew under the same Terms unless you cancel your Subscription or Rehab Guru cancel your Subscription.

3.4 You shall provide us with complete and accurate billing information, including information such as:

3.4.1 your full name;

3.4.2 your address;

3.4.3 your state or county;

3.4.4 your postcode;

3.4.5 your telephone or mobile number; and

3.4.6 valid payment method information, the ("Billing Information")

3.5 By submitting the Billing Information you are automatically authorising Rehab Guru to charge the Subscription Fees due under your Account on each Billing Cycle.

3.6 If the automatic payment of the Subscription Fees fails for any reason, Rehab Guru shall issue an electronic invoice. The electronic invoice will contain the Subscription Fee due under the Billing Cycle and the payment due date. On receipt of the electronic invoice you shall pay the Subscription Fee for the Billing Cycle manually.

3.7 If Rehab Guru has not received the Subscription Fees by the payment due date in the electronic invoice, then without prejudice to any other rights and remedies of Rehab Guru:

3.7.1 Rehab Guru may, without liability to you, disable your Account and suspend access to all or part of the Services and Rehab Guru shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and

3.7.2 Rehab Guru may charge a late payment interest fee of 2.5% for every fifteen (15) days payment is delayed or charge the late payment fee as agreed in a service level agreement or any other contract between you and Rehab Guru (whichever late payment fee is greater).

4. Subscription Fee Changes

4.1 Rehab Guru may, at any time by its sole discretion, change the Subscription Fees for the Subscription (a "Fee Change").

4.2 A Fee Change will become effective at the end of the current Billing Cycle in which the Fee Change was made.

4.3 Rehab Guru shall provide you with reasonable prior notice of any Fee Change.

4.4 Rehab Guru shall provide you with an opportunity to cancel your Subscription before any Fee Change becomes effective.

4.5 Your continued use of the Services after a Fee Change becomes effective shall constitute your consent to pay the Fee Change.

5. Free Trial

5.1 Rehab Guru may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (a "Free Trial").

5.2 For use of the Free Trial, Rehab Guru may require your Billing Information.

5.3 Rehab Guru shall not charge a Subscription Fee during the Free Trial.

5.4 If you have not cancelled your Subscription by the last day of your Free Trial, Rehab Guru shall automatically charge a Subscription Fee for the Subscription you have selected.

5.5 At any time without prior notice, Rehab Guru reserves the right to:

5.5.1 modify the terms and conditions of the Free Trial offer; or

5.5.2 cancel the Free Trial offer.

6. Suspension

6.1 Rehab Guru may suspend access to the Services (or any part) to you or your Client if:

6.1.1 Rehab Guru suspects that there has been any misuse of the Services or breach of these Terms by you or your Client;

6.1.2 in accordance with clause 3.7; or

6.1.3 required by law, by court or governmental or regulatory order.

6.2 Where the reason for the suspension is suspected misuse of the Services or breach of these Terms, Rehab Guru will take steps to investigate the issue and may restore or continue to suspend access at its sole discretion.

6.3 For the avoidance of doubt, all Subscription Fees shall remain payable during any period of suspension notwithstanding that you or your Client may not have access to the Services.

7. Termination

7.1 Rehab Guru may terminate your Subscription or right to use the Services on 30 days' prior written notice, for any reason whatsoever, including, without limitation, a breach of these Terms by you or your Client.  Notice of such termination shall be sent to the email address set out in your Account.

7.2 Should you wish to terminate your Subscription, you may do so in accordance with clause 9.1.

7.3 All Terms which by their nature should survive termination shall survive termination, including, but not limited to, ownership provisions, warranty disclaimers, indemnity provisions and limitations of liability.

8. Dormant Accounts and Data Retention

8.1 An Account that has not been accessed, or where no login activity is recorded, for a period of ninety (90) consecutive days (“Dormant Account”) and there is no current Subscription shall be deemed inactive.

8.2 In the event an Account becomes dormant, Rehab Guru will, by email, advise the account holder of its status.

8.3 Once an account has been classified as dormant, the account holder will receive a notification informing them that unless they log in within an additional thirty (30) days (the “Grace Period”), all data associated with the Account, including historical records and user-generated Content, will be permanently deleted from our systems. Such deletion will occur automatically without further notice at the end of the Grace Period.

8.4 If an account holder wishes to prevent downgrade or deletion, they must log in or contact Rehab Guru customer support prior to the expiry of the Grace Period. On successful reactivation, any data scheduled for deletion will be restored, subject to our data recovery policies and reasonable technical capabilities.

8.5 Rehab Guru’s Dormant Account and Data Retention policy is designed in line with current industry practices for Software as a Service (SaaS) companies. Our approach aligns with the principle of providing users ample notice and opportunity to safeguard their data while maintaining the operational efficiency of our systems. Account holders are strongly encouraged to review this policy as part of their periodic account maintenance.

9. Cancellations and Refunds

9.1 You may cancel your Subscription renewal through your Account.  

9.2 In the event that you cancel your Subscription during a pre-paid Subscription Term, you shall not be entitled to a refund of any Subscription Fees.  

10. Proprietary Rights

10.1 You acknowledge and agree that Rehab Guru and/or its licensors own all rights (including, without limitation, any and all Intellectual Property Rights) in the Services, Documentation and Rehab Guru Materials (excluding Content). Except as expressly stated herein, these Terms do not grant you any rights to, under or in, any Intellectual Property Rights, or any other rights or licences in respect of the Services, Rehab Guru Materials or the Documentation. To the extent that you or any of your Clients acquire any Intellectual Property Rights in the Software, Documentation, Rehab Guru Materials or any other part of the Services, you shall assign or procure the assignment of such Intellectual Property Rights with full title guarantee (including by way of present assignment of future Intellectual Property Rights) to Rehab Guru. You shall execute all such documents and do such things as Rehab Guru may consider necessary to give effect to this clause 10.1.

10.2 You acknowledge that our trade marks and trade dress shall not be used in connection with any product or service without the prior written consent of Rehab Guru.

10.3 Rehab Guru confirms that it owns, or holds the necessary licences in respect of, all the rights in relation to the Services and the Documentation that are necessary to grant all the rights it purports to grant to you under, and in accordance with, these Terms.

11. Content

11.1 Rehab Guru's Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (the “Content”).

11.2 You shall own all right, title and interest in and to all of the Content that is not Personal Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all such Content.

11.3 By posting Content to the Service, you grant Rehab Guru a worldwide, royalty-free, none exclusive right and transferable licence (with the right to sub-licence) to use, copy modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service.

11.4 You agree that this license includes the right for Rehab Guru to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

11.5 You represent and warrant that:

11.5.1 the Content is yours (you own it) or you have the right to use it and grant Rehab Guru the rights and licence as provided in these Terms; and

11.5.2 the Content complies with all applicable laws and Intellectual Property Rights; and  

11.5.3 the posting of your Content on or through the Service will not violate any third party Intellectual Property Rights.

12. Data Protection

12.1 You acknowledge and agree that in respect of any Personal Data that is to be processed under or in connection with these Terms:

12.1.1 to the extent that such Personal Data is your Personal Data: (i) you shall act as a data controller and Rehab Guru shall act as a data processor in respect of all of your Personal Data; and (ii) the provisions of the Data Processing Terms (available at www.rehabguru.com/data-processing-terms shall apply to such processing; and

12.1.2 in respect of all other Personal Data: each Party shall process such Personal Data as an independent data controller. In such circumstances, each Party shall be responsible for its own compliance with the Data Protection Legislation at its own cost and shall not do anything to cause the other party to breach any of its obligations under the Data Protection Legislation.

12.2 Each Party shall provide reasonable assistance to the other (at the requesting Party’s reasonable request and cost) in complying with the requirements of the Data Protection Legislation in connection with these Terms.

12.3 If any circumstances arise, other than those specified in clause 12.1.1 above, which require either Party to process any Personal Data on behalf of the other Party as a data processor, the Parties agree that before any such Personal Data is shared they will first enter into a data processing agreement, which complies with the requirements of the Data Protection Legislation and the terms of the data processing agreement shall govern any such processing on behalf of the other Party.

13. Rehab Guru's Obligations

13.1 Rehab Guru shall ensure that the Services will be performed substantially in accordance with the Documentation.

13.2 Rehab Guru's obligations under clause 13.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to our instructions, or modification or alteration of the Services by any party other than us or our duly authorised contractors or agents.

13.3 Rehab Guru and its subsidiaries, affiliates and its licensors:

13.3.1 do not warrant that:

(a) your use of the Services will be uninterrupted or error-free at any particular time or location;

(b) any errors or defects will be corrected;

(c) the Services will be free of viruses other harmful components; or

(d) that the Services, Documentation and/or the information obtained by you through the Services will meet your requirements; and

13.3.2 are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

13.4 You acknowledge and agree that Rehab Guru accept no responsibility for, the Content, unless such content has been created by Rehab Guru. Accordingly, you shall back-up the raw Content before inputting such Content into the Services.

13.5 In the event of any loss or damage to your Content, caused by Rehab Guru's breach of these Terms, your sole and exclusive remedy against Rehab Guru shall be for us to use reasonable commercial endeavours to restore the lost or damaged Content from the latest back-up of such Content maintained by Rehab Guru. Rehab Guru shall not be responsible for any loss, destruction, alteration or disclosure of Content caused by any third party (except those third parties sub-contracted by us to perform services related to data maintenance and back-up for which it shall remain fully liable).

14. Third Party Providers

14.1 You acknowledge that the Services may enable or assist you to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites, apps or other software ("Third Party Services") and that you do so solely at your own risk.

14.2 Such Third Party Services are not under Rehab Guru's control. Rehab Guru make no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such Third Party Services, or any transactions completed, and any contract entered into by you, with any such third party.

14.3 Any contract entered into and any transaction completed via any third party website is between the you and the relevant third party, and not Rehab Guru. Rehab Guru recommends that you refer to the third party's website terms and conditions and privacy policy prior to using the relevant Third Party Services. Rehab Guru do not endorse or approve any Third Party Service nor the content or quality of any of the Third Party Services made available via Rehab Guru's Services.

15. Changes to Services and Terms

15.1 Rehab Guru may at its absolute sole discretion make, updates and changes to these Terms, the Services and/or the Documentation from time to time (an "Update").

15.2 The Update shall replace the preceding version of the Terms, Services and/or Documentation (as applicable) immediately.  

15.3 If an Update is considered material, Rehab Guru shall try to provide fifteen (15) days prior notice to any Update taking effect (a "Material Update"). What constitutes a Material Update will be determined at Rehab Guru's sole discretion.

15.4 You acknowledge that Rehab Guru shall be entitled to modify the features and functionality of the Services and/or Documentation. Rehab Guru shall use reasonable endeavours to ensure that any such modification does not materially adversely affect the use of the relevant Services by Rehab Guru's customers generally. Rehab Guru may, without limitation to the generality of this clause, establish new limits on the Services (or any part), including limiting the volume of data which may be used, stored or transmitted in connection with the Service, remove or restrict application programming interfaces or make alterations to data retention periods, provided such changes are introduced by Update.

15.5 You acknowledge that your continued use of the Services after any Update or Material Update shall be construed as your consent to be bound by the updated terms.

16. Indemnity

16.1 You shall indemnify, and hold harmless Rehab Guru and its licensors, and their employees, contractors, agents, officers and directors from and against claims, actions, proceedings, losses, damages, expenses and costs resulting from or arising out of:

16.1.1 your use and access of the Service, by you or any person using your Account;

16.1.2 any breach of these Terms by your Account or any of your Clients;

16.1.3 the accuracy and content of the Content uploaded, whether manually, automatically or otherwise into the Software during the Services; and

16.1.4 Rehab Guru's access to or storage of the Content in the Software.

17. Limitation of Liability

17.1 Except as expressly and specifically provided in these Terms:

17.1.1 you assume sole responsibility for results obtained from the use of the Services and the Documentation by you, and for conclusions drawn from such use. Rehab Guru shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Rehab Guru by you in connection with the Services, or any actions taken by Rehab Guru at your direction. You must not rely on the Service for medical advice or treatment recommendations;

17.1.2 all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms; and

17.1.3 the Services and the Documentation are provided to you on an "as is" basis.

17.2 Nothing in these Terms excludes the liability of Rehab Guru:

17.2.1 for death or personal injury caused by Rehab Guru's negligence; or

17.2.2 for fraud or fraudulent misrepresentation.

17.3 Subject to clause 17.1 and clause 17.2, Rehab Guru, nor its directors, employees, partners, agents, suppliers, or affiliates, shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:

17.3.1 loss of profit,

17.3.2 loss of revenue;

17.3.3 loss of goodwill;

17.3.4 loss of opportunity;

17.3.5 loss of contract;

17.3.6 loss of anticipated savings;

17.3.7 loss of reputation;

17.3.8 wasted expenditure;

17.3.9 any special, indirect or consequential loss; or

17.3.10 loss of, corruption or damage to, data (including, without limitation, to the Content),

and such liability is excluded whether it is foreseeable, known, foreseen or otherwise. For the avoidance of doubt, sub-clauses 17.3.1 to 17.3.8 and 17.3.10 above apply whether such damage or loss is direct, indirect, consequential or otherwise.

17.4 Subject to clause 17.1 and clause 17.2, Rehab Guru's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise under any legal theory whatsoever, arising under, or in connection with, the performance, or contemplated performance, of these Terms shall be limited to the lower of:

17.4.1 £500; or

17.4.2 an amount equal to 100% of the Subscription Fees actually received by Rehab Guru pursuant to these Terms during the twelve (12) month period preceding the initial claim.

18. Events Outside Our Control

18.1 Rehab Guru shall have no liability to you under these Terms if it is prevented from or delayed in performing its obligations under these Terms, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes, epidemics or pandemics, failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

19. General

19.1 No failure or delay by a Party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

19.2 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.

19.3 These Terms constitute the entire agreement between you and Rehab Guru and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to the Services.

20. Governing Law

These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

21. Jurisdiction

Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).