Privacy Policy

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Effec­tive date: 08 Jun 2022

Rehab Guru Ltd (“us”, ​“we”, or ​“our”) oper­ates the https://​www​.rehabgu​ru​.com web­site, https://​app​.rehabgu​ru​.com, and iOS and Android Apps (col­lec­tive­ly the ​“Ser­vice”).

This page informs you of our poli­cies regard­ing the col­lec­tion, use, and dis­clo­sure of per­son­al data when you use our Ser­vice and the choic­es you have asso­ci­at­ed with that data.

We use your data to pro­vide and improve the Ser­vice. By sign­ing up for and using the Ser­vice, you agree to the col­lec­tion and use of infor­ma­tion in accor­dance with this pol­i­cy. Unless oth­er­wise defined in this Pri­va­cy Pol­i­cy, terms used in this Pri­va­cy Pol­i­cy have the same mean­ings as in our Terms and Con­di­tions.

Definitions

Ser­vice

• Ser­vice is the https://​www​.rehabgu​ru​.com web­site oper­at­ed by Rehab Guru Ltd

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Per­son­al Data

• Per­son­al Data means data about a liv­ing indi­vid­ual who can be iden­ti­fied from those data (or from those and oth­er infor­ma­tion either in our pos­ses­sion or like­ly to come into our possession).

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Usage Data

• Usage Data is data col­lect­ed auto­mat­i­cal­ly either gen­er­at­ed by the use of the Ser­vice or from the Ser­vice infra­struc­ture itself (for exam­ple, the dura­tion of a page visit).

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Cook­ies

• Cook­ies are small pieces of data stored on your device (com­put­er or mobile device).

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Data Con­troller

• Data Con­troller means the nat­ur­al or legal per­son who (either alone or joint­ly or in com­mon with oth­er per­sons) deter­mines the pur­pos­es for which and the man­ner in which any per­son­al infor­ma­tion are, or are to be, processed.
• For the pur­pose of this Pri­va­cy Pol­i­cy, we are a Data Con­troller of your Per­son­al Data.

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Data Proces­sors (or Ser­vice Providers)

• Data Proces­sor (or Ser­vice Provider) means any nat­ur­al or legal per­son who process­es the data on behalf of the Data Con­troller (for exam­ple you are the data con­troller of your patients data and we are the proces­sor of that data if stored on our Service).
• We may use the ser­vices of var­i­ous Ser­vice Providers in order to process your data more effectively.

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Data Sub­ject (or User)

• Data Sub­ject is any liv­ing indi­vid­ual who is using our Ser­vice and is the sub­ject of Per­son­al Data.

Information collection and use

We col­lect sev­er­al dif­fer­ent types of infor­ma­tion for var­i­ous pur­pos­es to pro­vide and improve our Ser­vice to you.

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Types of Data Collected

Per­son­al Data

While using our Ser­vice, we may ask you to pro­vide us with cer­tain per­son­al­ly iden­ti­fi­able infor­ma­tion that can be used to con­tact or iden­ti­fy you (“Per­son­al Data”). Per­son­al­ly iden­ti­fi­able infor­ma­tion may include, but is not lim­it­ed to:

• Email address
• First name and last name
• Cook­ies and usage data

If you opt in to receive marking and update information, we may use your Per­son­al Data to con­tact you with newslet­ters, mar­ket­ing or pro­mo­tion­al mate­ri­als and oth­er infor­ma­tion that may be of inter­est. Opting in / out of receiv­ing any, or all, of these com­mu­ni­ca­tions from us can be performed upon registration, or on your account page.

Rehab Guru may contact you via email regardless of your marketing preferences for legal, security or service matters (i.e. updates to user agreements / terms, urgent account security, password resets, critical updates, breaking changes or changes in application behaviour that may affect your business).

Usage Data

We may also col­lect infor­ma­tion how the Ser­vice is accessed and used (“Usage Data”). This Usage Data may include infor­ma­tion such as your computer’s Inter­net Pro­to­col address (e.g. IP address), brows­er type, brows­er ver­sion, the pages of our Ser­vice that you vis­it, the time and date of your vis­it, the time spent on those pages, unique device iden­ti­fiers and oth­er diag­nos­tic data.

Track­ing & Cook­ies Data

We use cook­ies and sim­i­lar track­ing tech­nolo­gies to track the activ­i­ty on our Ser­vice and hold cer­tain information.

Cook­ies are files with small amount of data which may include an anony­mous unique iden­ti­fi­er. Cook­ies are sent to your brows­er from a web­site and stored on your device. Track­ing tech­nolo­gies also used are bea­cons, tags, and scripts to col­lect and track infor­ma­tion and to improve and analyse our Service.

You can instruct your brows­er to refuse all cook­ies or to indi­cate when a cook­ie is being sent. How­ev­er, if you do not accept cook­ies, you may not be able to use some por­tions of our Service.

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Exam­ples of Cook­ies we use:

• Ses­sion Cook­ies. We use Ses­sion Cook­ies to oper­ate our Service.
• Pref­er­ence Cook­ies. We use Pref­er­ence Cook­ies to remem­ber your pref­er­ences and var­i­ous settings.
• Secu­ri­ty Cook­ies. We use Secu­ri­ty Cook­ies for secu­ri­ty purposes.

Use of Data

Rehab Guru Ltd uses the col­lect­ed data for var­i­ous purposes:

• To pro­vide and main­tain our Service
• To noti­fy you about changes to our Service
• To allow you to par­tic­i­pate in inter­ac­tive fea­tures of our Ser­vice when you choose to do so
• To pro­vide cus­tomer support
• To gath­er analy­sis or valu­able infor­ma­tion so that we can improve our Service
• To mon­i­tor the usage of our Service
• To detect, pre­vent and address tech­ni­cal issues
• To pro­vide you with news, spe­cial offers and gen­er­al infor­ma­tion about oth­er goods, ser­vices and events which we offer that are sim­i­lar to those that you have already pur­chased or enquired about unless you have opt­ed not to receive such information.

Legal Basis for Pro­cess­ing Per­son­al Data Under Gen­er­al Data Pro­tec­tion Reg­u­la­tion (GDPR)

If you are from the Euro­pean Eco­nom­ic Area (EEA), Rehab Guru Ltd legal basis for col­lect­ing and using the per­son­al infor­ma­tion described in this Pri­va­cy Pol­i­cy depends on the Per­son­al Data we col­lect and the spe­cif­ic con­text in which we col­lect it.

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Rehab Guru Ltd may process your Per­son­al Data because:

• We need to per­form a con­tract with you
• You have giv­en us per­mis­sion to do so
• The pro­cess­ing is in our legit­i­mate inter­ests and it’s not over­rid­den by your rights
• For pay­ment pro­cess­ing purposes
• To com­ply with the law

Reten­tion of Data

Rehab Guru Ltd will retain your Per­son­al Data only for as long as is nec­es­sary for the pur­pos­es set out in this Pri­va­cy Pol­i­cy. We will retain and use your Per­son­al Data to the extent nec­es­sary to com­ply with our legal oblig­a­tions (for exam­ple, if we are required to retain your data to com­ply with applic­a­ble laws), resolve dis­putes, and enforce our legal agree­ments and policies.

Rehab Guru Ltd will also retain Usage Data for inter­nal analy­sis pur­pos­es. Usage Data is gen­er­al­ly retained for a short­er peri­od of time, except when this data is used to strength­en the secu­ri­ty or to improve the func­tion­al­i­ty of our Ser­vice, or we are legal­ly oblig­at­ed to retain this data for longer time periods.

Trans­fer of Data

Your infor­ma­tion, includ­ing Per­son­al Data, may be trans­ferred to — and main­tained on — com­put­ers locat­ed out­side of your state, province, coun­try or oth­er gov­ern­men­tal juris­dic­tion where the data pro­tec­tion laws may dif­fer than those from your jurisdiction.

If you are locat­ed out­side Unit­ed King­dom and choose to pro­vide infor­ma­tion to us, please note that we trans­fer the data, includ­ing Per­son­al Data, to Unit­ed King­dom and process it there.

Your con­sent to this Pri­va­cy Pol­i­cy fol­lowed by your sub­mis­sion of such infor­ma­tion rep­re­sents your agree­ment to that transfer.

Rehab Guru Ltd will take all steps rea­son­ably nec­es­sary to ensure that your data is treat­ed secure­ly and in accor­dance with this Pri­va­cy Pol­i­cy and no trans­fer of your Per­son­al Data will take place to an organ­i­sa­tion or a coun­try unless there are ade­quate con­trols in place includ­ing the secu­ri­ty of your data and oth­er per­son­al information.

Dis­clo­sure Of Data

Business transaction

If Rehab Guru Ltd is involved in a merg­er, acqui­si­tion or asset sale, your Per­son­al Data may be trans­ferred. We will pro­vide notice before your Per­son­al Data is trans­ferred and becomes sub­ject to a dif­fer­ent Pri­va­cy Policy.

Disclosure for law enforcement

Under cer­tain cir­cum­stances, Rehab Guru Ltd may be required to dis­close your Per­son­al Data if required to do so by law or in response to valid requests by pub­lic author­i­ties (e.g. a court or a gov­ern­ment agency).

Legal requirements

Rehab Guru Ltd may dis­close your Per­son­al Data in the good faith belief that such action is nec­es­sary to:

• To com­ply with a legal obligation
• To pro­tect and defend the rights or prop­er­ty of Rehab Guru Ltd
• To pre­vent or inves­ti­gate pos­si­ble wrong­do­ing in con­nec­tion with the Service
• To pro­tect the per­son­al safe­ty of users of the Ser­vice or the public
• To pro­tect against legal liability.

Secu­ri­ty of Data

The secu­ri­ty of your data is impor­tant to us, but remem­ber that no method of trans­mis­sion over the Inter­net, or method of elec­tron­ic stor­age is 100% secure. While we strive to use com­mer­cial­ly accept­able means to pro­tect your Per­son­al Data, we can­not guar­an­tee its absolute security.

Your Data Pro­tec­tion Rights Under Gen­er­al Data Pro­tec­tion Reg­u­la­tion (GDPR)

If you are a res­i­dent of the Euro­pean Eco­nom­ic Area (EEA), you have cer­tain data pro­tec­tion rights. Rehab Guru Ltd aims to take rea­son­able steps to allow you to cor­rect, amend, delete, or lim­it the use of your Per­son­al Data.

If you wish to be informed what Per­son­al Data we hold about you and if you want it to be removed from our sys­tems, please con­tact us.

In cer­tain cir­cum­stances, you have the fol­low­ing data pro­tec­tion rights:

• The right to access, update or to delete the infor­ma­tion we have on you. When­ev­er made pos­si­ble, you can access, update or request dele­tion of your Per­son­al Data direct­ly with­in your account set­tings sec­tion. If you are unable to per­form these actions your­self, please con­tact us to assist you.
• The right of rec­ti­fi­ca­tion. You have the right to have your infor­ma­tion rec­ti­fied if that infor­ma­tion is inac­cu­rate or incomplete.
• The right to object. You have the right to object to our pro­cess­ing of your Per­son­al Data.
• The right of restric­tion. You have the right to request that we restrict the pro­cess­ing of your per­son­al information.
• The right to data porta­bil­i­ty. You have the right to be pro­vid­ed with a copy of the infor­ma­tion we have on you in a struc­tured, machine-read­able and com­mon­ly used format.
• The right to with­draw con­sent. You also have the right to with­draw your con­sent at any time where Rehab Guru Ltd relied on your con­sent to process your per­son­al information.
• The right to com­plain. You have the right to com­plain to the ICO (Infor­ma­tion Commissioner’s Office) if you believe we are incor­rect­ly han­dling your data

Please note that we may ask you to ver­i­fy your iden­ti­ty before respond­ing to such requests.

You have the right to com­plain to a Data Pro­tec­tion Author­i­ty about our col­lec­tion and use of your Per­son­al Data. For more infor­ma­tion, please con­tact your local data pro­tec­tion author­i­ty in the Euro­pean Eco­nom­ic Area (EEA).

Ser­vice Providers

We may employ third par­ty com­pa­nies and indi­vid­u­als to facil­i­tate our Ser­vice (“Ser­vice Providers” or "sub-processors"), to pro­vide the Ser­vice on our behalf, to per­form Ser­vice-relat­ed ser­vices or to assist us in analysing how our Ser­vice is used.

These third par­ties have access to your Per­son­al Data only to per­form these tasks on our behalf and are oblig­at­ed not to dis­close or use it for any oth­er purpose.

Analytics

We may use third-par­ty Ser­vice Providers to mon­i­tor and analyse the use of our Service.

• Google Ana­lyt­ics,
• These ser­vices are ana­lyt­ics ser­vices that track and report web­site traf­fic. These ser­vices use the data col­lect­ed to track and mon­i­tor the use of our Ser­vice. This data is shared with oth­er ser­vices with­in their com­pa­ny. They may use the col­lect­ed data to con­tex­tu­alise and per­son­alise the ads of its own adver­tis­ing network.
• You can opt-out of hav­ing made your activ­i­ty on the Ser­vice avail­able to Google Ana­lyt­ics by installing the Google Ana­lyt­ics opt-out brows­er add-on All oth­ers will hon­our ​“Do Not Track” head­ers from browsers such as Fire­fox, and Brave.

Sub-processors

Fur­ther infor­ma­tion on the Third-Par­ty Ven­dors used in the deliv­er of our ​“Ser­vice” can be found in our GDPR Pol­i­cy.

Payments

We may pro­vide paid prod­ucts and/​or ser­vices with­in the Ser­vice. In that case, we use third-par­ty ser­vices for pay­ment pro­cess­ing (e.g. pay­ment processors).

We will not store or col­lect your pay­ment card details. That infor­ma­tion is pro­vid­ed direct­ly to our third-par­ty pay­ment proces­sors whose use of your per­son­al infor­ma­tion is gov­erned by their Pri­va­cy Pol­i­cy. These pay­ment proces­sors adhere to the stan­dards set by PCI-DSS as man­aged by the PCI Secu­ri­ty Stan­dards Coun­cil, which is a joint effort of brands like Visa, Mas­ter­card, Amer­i­can Express and Dis­cov­er. PCI-DSS require­ments help ensure the secure han­dling of pay­ment information.

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The pay­ment proces­sors we work with are:

• Apple Store In-App Payments
• Their Pri­va­cy Pol­i­cy can be viewed at https://​www​.apple​.com/​l​e​g​a​l​/​p​r​i​v​a​c​y​/​e​n-ww/
• Google Play In-App Payments
• Their Pri­va­cy Pol­i­cy can be viewed at https://​www​.google​.com/​p​o​l​i​c​i​e​s​/​p​r​i​vacy/
• Pay­Pal or Braintree
• Their Pri­va­cy Pol­i­cy can be viewed at https://​www​.pay​pal​.com/​w​e​b​a​p​p​s​/​m​p​p​/​u​a​/​p​r​i​v​a​c​y​-full

Links To Oth­er Sites

Our Ser­vice may con­tain links to oth­er sites that are not oper­at­ed by us. If you click on a third par­ty link, you will be direct­ed to that third party’s site. We strong­ly advise you to review the Pri­va­cy Pol­i­cy of every site you visit.

We have no con­trol over and assume no respon­si­bil­i­ty for the con­tent, pri­va­cy poli­cies or prac­tices of any third par­ty sites or services.

Children’s Pri­va­cy

In our position as a Data Controller, all account holders (registered Users) of our Ser­vice should be over the age of 16.

Acting as a Data Processor (on behalf of our Users) data may be collected and stored for individuals of any age. This data remains under the control of the Data Controller (i.e. the User / Organisation collecting the data) who are responsible for the lawful basis of data processing and storage.

As a Data Controller, we do not know­ing­ly col­lect per­son­al­ly iden­ti­fi­able infor­ma­tion from any­one under the age of 16. If you are a par­ent or guardian and you are aware that your Chil­dren has pro­vid­ed us with Per­son­al Data (i.e. registered for an account by mistake), please con­tact us. If we become aware that we have col­lect­ed Per­son­al Data from chil­dren with­out ver­i­fi­ca­tion of parental con­sent, we take steps to remove that infor­ma­tion from our servers.

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Changes to This Pri­va­cy Policy

We may update our Pri­va­cy Pol­i­cy from time to time. We will noti­fy you of any changes by post­ing the new Pri­va­cy Pol­i­cy on this page.

We will let you know via email and/​or a promi­nent notice on our Ser­vice, pri­or to the change becom­ing effec­tive and update the ​“effec­tive date” at the top of this Pri­va­cy Policy.

You are advised to review this Pri­va­cy Pol­i­cy peri­od­i­cal­ly for any changes. Changes to this Pri­va­cy Pol­i­cy are effec­tive when they are post­ed on this page.

Con­tact Us

If you have any ques­tions about this Pri­va­cy Pol­i­cy, please con­tact us:

• By email: dpo@​rehabguru.​com
• By vis­it­ing this page on our web­site: https://​www​.rehabgu​ru​.com/​c​o​n​t​a​ct mail: Suite 2c, Brosnan House, 175, Darkes Lane, Potters Bar, England, EN6 1BW

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